🔒 Official Privacy Policy

Fachai88 Privacy Policy – Malaysia Member Data Protection

Your privacy is our priority. This document transparently explains how fachai88 collecting, using, storing, and protecting your personal information — in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA).

256-Bit SSL PDPA Compliant No Data Selling Your Data, Your Rights
fachai88's Privacy Commitment
Data encrypted to banking standards
No data sharing without your consent
Right to request data deletion
Privacy requests responded to within 14 days
Last Updated: 1 January 2026
Full Data Encryption

All your personal information and financial transactions are encrypted with 256-bit SSL — the same technology used by Malaysia's leading banks such as Maybank and CIMB.

Your Data Controls

You have the full right to access, correct, transfer, or request deletion of your personal data from fachai88's systems at any time.

No Data Selling

Fachai88 has never sold, rented, or traded members' personal information to any third party for commercial purposes, and never will.

Communication Preferences

You can control the types of communications you receive from fachai88 — email promotions, SMS notifications, and push alerts can all be managed in your account settings.

PDPA 2010 Compliance

The fachai88 Privacy Policy is fully designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — your rights are protected by law.

24/7 Privacy Support

All privacy-related queries and requests are handled by a dedicated, responsive team — with replies within 24 hours, 7 days a week.

fachai88 Data Protection Standards

Transaction Encryption256-bit SSL
Data Access ControlsHigh
PDPA ComplianceFull
Security AuditsTwice a Year
Incident Response< 2 Hours
Staff Privacy TrainingQuarterly
Last updated: 1 January 2026 Country: Malaysia Bahasa Melayu (ms-MY)

Introduction

fachai88 ("we", "Platform", "Company") operating through the website https://fachai88.click is fully committed to protecting the privacy and security of every member's and user's personal data on our platform. This Privacy Policy is drawn up in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and describes our practices in handling your personal information.

We understand that trust is the foundation of the relationship between fachai88 with our members. You entrust us with your personal information when you register, make a deposit via DuitNow or Touch 'n Go eWallet, or play on our platform — and we take that responsibility seriously.

By using the platform fachai88, you agree to the practices described in this Privacy Policy. Please read this document carefully and contact us with any questions before proceeding with your registration.

This Privacy Policy applies to all fachai88 services — including slots, live casino, Malaysia Super League and EPL football betting, poker, virtual sports, e-sports, and all sections of the platform accessible through your account.

Personal Data We Collect

fachai88 only collects data that is strictly necessary to deliver quality services and meet our legal obligations. The following are the types of data we collect:

Data Category Sample Information Requirements
Identity Data Full name, MyKad/passport number, date of birth Mandatory
Contact Information Malaysian phone number, email address Mandatory
Financial Data Bank account details, RM deposit & withdrawal records Mandatory
Technical Data IP address, device type, web browser, operating system Automatic
Usage Data Games played, betting records, session duration Automatic
Communications Data Support chat records, emails, complaint tickets Recorded when required

Fachai88 never collects credit card information directly. All financial transactions are processed through authorised payment providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX — each of which has its own privacy policy governing your card data.

How We Collect Your Data

Personal data is collected in several ways during your interactions with the platform fachai88:

  • Account Registration: Information you provide in the registration form, including your name, phone number, and email.
  • KYC Verification Process: Identity documents uploaded to meet KYC (Know Your Customer) requirements for accounts with high transaction limits.
  • Gaming Activity: Automatic records of bets placed, winnings, time spent, and games accessed on the platform.
  • Financial Transactions: Data related to deposits made via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, and withdrawal records to your Malaysian bank account.
  • Cookies & Tracking Technologies: Technical data collected automatically when you browse the platform (see Section 7 for more details).
  • Support Communications: Information you share when contacting customer support via live chat or email.
  • Third-Party Information: In certain cases, information may be received from identity verification providers or payment service providers working in partnership with fachai88.

How We Use Your Data

fachai88 uses collected data for legitimate and transparent purposes. We do not use your data for any purpose beyond those stated below without obtaining your additional consent.

  • Account Management: Creating, maintaining, and managing your fachai88 account, including login security.
  • Service Provision: Grants you access to slots, Live Casino, Sports Betting, poker, and all other platform services.
  • Transaction Processing: Processing deposits and withdrawals in MYR safely and promptly.
  • Legal Compliance: Fulfilling KYC, AML (anti-money laundering), and mandatory reporting obligations to the relevant authorities.
  • Platform Security: Detecting and preventing fraud, account abuse, bot usage, and other suspicious activity.
  • Service Improvements: Analysing usage patterns to improve the user experience and introduce relevant new games or features.
  • Service Communications: Sending important notices relating to your account, security, policy updates, and transaction confirmations.
  • Marketing (With Consent): Sending promotional offers, bonuses, and new product information — only if you have consented to receive marketing communications.

Sharing Data with Third Parties

fachai88 does not sell, rent, or disclose your personal data to third parties for their marketing or commercial purposes. However, in certain limited situations, data may be shared with:

  • Payment Service Providers: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks — limited to data required to process your transactions.
  • Game Providers: Gaming software companies that supply slots, Live Casino, and other games — limited to the technical data required for game operations.
  • Legal Authorities: When required by Malaysian law, a court order, or a legitimate regulatory authority — in which case we will notify you where permitted to do so.
  • IT Service Providers: Cloud infrastructure and cybersecurity providers that help us operate the platform — subject to strict data protection agreements.

All third parties working with fachai88 are required to sign a data protection agreement ensuring they handle your information to the same standards as we do. They are not permitted to use your data for any other purpose.

Your Data Security

We invest heavily in our security infrastructure to ensure that your personal and financial data on fachai88 remains fully protected. The security measures we employ include:

  • 256-Bit SSL Encryption: All data transmitted between your device and fachai88's servers is encrypted using 256-bit TLS/SSL — the same standard used by the banking industry.
  • Two-Factor Authentication (2FA): 2FA is available for all accounts — we strongly encourage you to enable it for added protection.
  • 24/7 Monitoring: Our security monitoring system operates around the clock to detect unusual activity or intrusion attempts.
  • Regular Security Audits: Independent security audits are conducted twice a year by certified cybersecurity firms.
  • Internal Access Controls: Only staff who genuinely require access to your data to carry out their duties are permitted to do so — subject to strict access logging controls.
  • Secure Data Backup: Data is backed up regularly in an encrypted environment isolated from the main network.

Despite all these measures, no security system can be guaranteed 100% safe against every threat. In the event of a data breach that affects you, we will notify you within 72 hours and take immediate action to limit the impact.

Cookies & Tracking Technologies

Platform fachai88 uses cookies and similar tracking technologies to enhance the user experience and support essential platform functions. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as secure login, session verification, and account security. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how users interact with the platform — which pages are visited most frequently and how long sessions last. This data is anonymised.
  • Functional Cookies: Stores your preferences such as language, display settings, and platform preferences to make your next visit more convenient.
  • Analytics Cookies: Used to analyse platform performance and identify areas for improvement. Data is collected in aggregate and anonymised form.

You can manage cookie settings through your web browser. Please note, however, that disabling essential cookies will affect platform functionality and you may be unable to log in or use certain features properly.

Data Retention Period

fachai88 only retains your personal data for as long as necessary for the stated purpose or as required under Malaysian law.

  • Active Account Data: Retained for the duration your account is active and for 7 years after account closure for AML legal compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian tax and financial regulatory requirements.
  • Support Communication Records: Retained for 3 years following case resolution for reference and service improvement purposes.
  • Technical & Log Data: Retained for 12 months for security and technical audit purposes.
  • Marketing Data: Retained until you withdraw your marketing consent or close your account.

Once the relevant retention period has expired, data will be securely deleted or fully anonymised so that it can no longer be linked to you.

Your Rights Under PDPA

As an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data at fachai88:

1
Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide access within 14 working days.

2
Right to Rectification

If any data we hold about you is inaccurate or out of date, you have the right to request immediate correction.

3
Right to Erasure

You may request deletion of your personal data, subject to applicable minimum legal retention obligations.

4
Marketing Opt-Out Rights

You may withdraw your consent to receive marketing communications from fachai88 at any time.

5
Right to Data Portability

You have the right to receive your data in a structured, machine-readable format for transfer to another provider.

6
Right to Restrict Processing

In certain circumstances, you may request that we restrict how we process your data while a particular issue is being resolved.

To exercise any of the above rights, please contact our Data Privacy Officer at support@fachai88.click with the email subject line "Data Privacy Request – [Your Name]". We will respond within 14 business days.

Child Privacy

Platform fachai88 is intended strictly for individuals aged 21 and above. We do not knowingly collect, process, or store personal data of individuals under the age of 21.

If you are a parent or guardian and believe that your minor child has registered for or used the platform fachai88 without authorisation, please contact us immediately at support@fachai88.click. We will investigate, suspend the account in question, and delete all associated data within 48 hours of verification.

Fachai88 takes the protection of children and young people extremely seriously. Any account suspected of belonging to an underage individual will be suspended immediately while an investigation is conducted, and any associated winnings will be forfeited.

Privacy Policy Amendments

fachai88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. You will be notified of any material changes via:

  • A prominent notice within the fachai88 platform upon your next login
  • Notification emails sent to the email address registered to your account
  • Updating the "Last Updated" date at the top of this document

Continued use of the platform fachai88 after the effective date of the amendment will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically. Previous versions of the Privacy Policy are available upon request.

Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer at fachai88:

Email: support@fachai88.click
Live Chat: 24 hours a day, 7 days a week (in-platform)
Response Time: Within 14 working days for personal data requests
Language: Bahasa Melayu and English

When contacting us regarding data privacy, please provide your full name, your fachai88 account number (if applicable), and a clear description of your request or concern. This will help us handle your request more efficiently and accurately.

If you are dissatisfied with how fachai88 has handled your privacy request, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.

🔒

Your Data Is Safe. Play with Peace of Mind at fachai88.

Now you know how fachai88 protecting your personal information. With 256-bit SSL encryption, no unauthorised data sharing, and full compliance with Malaysia's PDPA, you can play with complete confidence and peace of mind. Register free today!

256-Bit SSL PDPA Compliant No Data Selling 24/7 Support
Bahasa Melayu